No. Device Protection is optional. Families who do not enroll are responsible for repair or replacement costs if the device is damaged due to misuse, negligence, or loss.

No. All repairs must be completed by the Tuscarora School District Technology Department. This ensures repairs meet performance and security requirements and that the device continues to function properly within the district network.

Repair charges reflect the actual cost of parts and service required to restore the device.

Yes. All student devices are issued with a protective case that must remain on the device at all times. The case is designed to reduce damage during normal use.

Damage that occurs while the device is used outside the case may not be covered under the Device Protection Program.

No. Device Protection is optional. Families who do not enroll are responsible for repair or replacement costs if the device is damaged due to misuse, negligence, or loss.

The Device Protection Program covers one claim per school year, regardless of the cost to repair or replace the device.
 

No. Coverage begins 15 days after purchase and is not retroactive to damages that occurred before enrollment or during the waiting period.

Yes. The Device Protection Plan is an annual fee that must be paid each year to remain enrolled in the program.

Yes. Device Protection coverage is per student and per device. Each student must be enrolled separately.

Students may keep their Chromebook if they have maintained continuous Device Protection coverage for all years the device was assigned, typically four years.

Students should bring the device to the school library or technology office as soon as possible so a technology ticket can be created and the device can be assessed by the Technology Department.

Students should not attempt to repair the device themselves.
 

Students should still bring the device to the library or technology office so the issue can be documented and assessed. Continuing to use a damaged device may cause additional damage.

The Technology Department will inspect the device and determine whether the issue is:

• Normal wear
• Repairable damage
• Damage requiring replacement

Repair charges reflect the actual cost of parts and service required to restore the device.

Typical repair costs include:

• Asset Tag / Sticker Replacement – $5
• Protective Case – $25
• Power Cord / Charger – $25
• Screen Replacement – $35
• Top cover (back of screen) – $35
• Bezel (around screen) – $18
• Keyboard Replacement – $50
• Battery cover/bottom – $15
• Hinges – $10 each side
• Camera or cable – $5
• Battery Replacement – $50
• Motherboard – $100

Other repairs may be billed at the cost of parts as determined by the Tuscarora School District Technology Department.

Repair costs listed represent typical repair costs and may vary depending on device model and parts required.

If the device cannot be repaired, replacement costs are based on the age of the device:

• Year 1 – $250
• Year 2 – $200
• Year 3 – $150
• Year 4 – $100
   

The device will be replaced with a comparable district-issued Chromebook of similar age and functionality.
 

Repair or replacement fees will be posted to the student’s Skyward account, and families will receive notification with instructions for resolving the obligation.

Payment is expected within the timeframe provided in the notification (usually within 10 days) unless alternative arrangements are approved.

Yes. Families who need assistance resolving a repair balance may contact the building principal or school office to discuss possible payment arrangements.

Families who believe an assessment was made in error may request a review by the building principal within five (5) school days of notification.

Students may receive a temporary loaner device while their Chromebook is being assessed or repaired.
 

Loaner devices may not be issued if a student has unresolved technology obligations exceeding $100.

Students are expected to bring their charged Chromebook to school each day. Individual schools may provide temporary accommodations when devices are forgotten.

Administrative restrictions related to unpaid technology obligations will only occur when a student’s outstanding balance exceeds $100 and remains unresolved after notification.

Restrictions may include limits on loaner devices or participation in optional school activities.

Students will not be denied access to instructional materials or coursework due to an unresolved technology obligation.

Lost devices or accessories may result in replacement charges based on the district replacement schedule.

Families should report lost devices to the school library or technology office immediately.

Students should not place stickers, decals, or markings directly on the Chromebook or protective case.

Adhesives or markings that damage the device surface may result in repair charges.
 

Chromebooks must be returned in working condition with all issued accessories, including:

• Chromebook
• Charger

Devices will be inspected when returned. Damage beyond normal wear may result in repair charges.
 

District-issued devices and accessories must be returned when a student withdraws from the district.

Failure to return district property may result in replacement charges being assessed to the student account.